Privacy Policy for VELQUA

Effective Date: 01st April 2025

Welcome to VELQUA ("we", "our", "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.velqua.co.uk and use our services.

1. Who We Are

VELQUA is a UK-based digital marketing agency offering services such as branding, web design, social media management, content creation, and strategy development. This policy applies to data collected through our website, communications, and any services we provide.

2. What Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Company name
• Job title
• Any information you provide via forms, email, or phone

b. Technical Data

• IP address
• Browser type and version
• Time zone settings
• Operating system and platform
• Device type and usage data (through cookies or analytics tools)

c. Marketing and Communications Data

• Preferences for receiving marketing from us
• Communication history

3. How We Collect Information

We collect data through:

• Website contact forms
• Direct communication (email, phone)
• Automated tracking technologies (cookies, Google Analytics)

4. How We Use Your Information

We use your personal data to:

• Respond to your inquiries
• Deliver our services
• Improve our website and services
• Send relevant updates, offers, or newsletters (with your consent)
• Comply with legal obligations

5. Legal Bases for Processing

We process your data under the following lawful bases:

• Consent – when you provide it voluntarily (e.g., subscribing to emails)
• Contract – to fulfil a contract with you
• Legal obligation – to comply with the law
• Legitimate interests – to improve our services or prevent fraud

6. How We Share Your Data

We do not sell your data. We may share data with trusted third-party providers (such as web hosts, analytics providers, CRM tools) strictly to deliver our services and improve functionality.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Data Protection Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction or erasure
• Object to processing or request restriction
• Withdraw consent at any time

To exercise your rights, email us at info@velqua.co.uk

9. Cookies

Our website uses cookies to enhance user experience and analyse site traffic. You can manage or disable cookies through your browser settings.

10. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices. We encourage you to read their policies before submitting personal information.

11. Security Measures

We take appropriate technical and organisational measures to protect your data against unauthorised access, misuse, or loss.

12. Changes to This Privacy Policy

We may update this policy occasionally. Updates will be posted on this page with a revised "Effective Date". We encourage you to review it regularly.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

VELQUA
Email: info@velqua.co.uk
Website: www.velqua.co.uk